Effective date: 28 August 2026
KIKY Medtech Company Limited operates the website www.kikymed.lat and provides the medical technology services described across this site. The services are developed and operated by the developer KikyMed. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, use our services, contact our team or purchase our products.
We respect your privacy and are committed to handling your personal data responsibly and transparently, in line with applicable data protection laws, including the Personal Data Privacy Ordinance of Hong Kong and, where it applies to you, the General Data Protection Regulation. Please read this policy carefully. By using our website or services you agree to the practices described here. If you do not agree with any part of this policy, you should stop using our services and contact us with any questions. Our registered office address is Rm 827 8/F Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong (HK).
We collect information that you provide to us directly and information that we gather automatically when you use our website and services.
Information you provide includes your name, email address, telephone number, company name, job title and the content of messages you send through our contact form, by email or by phone. When you engage us for a project we may also collect your billing address, payment details and technical specifications related to your facility. If you work with us as a client we may collect operational information about your systems so that we can deliver support and maintenance services.
Information we collect automatically includes your IP address, browser type, operating system, pages visited, time spent on pages and referring website. We collect this information through cookies and similar technologies as described later in this policy. We also keep records of your communications with our support team so that we can provide consistent service and resolve issues effectively.
We collect information through several channels. First, we collect it directly from you when you fill in forms on our website, email us at care@kikymed.lat, call us on +19894077359 or correspond with our team in person. Second, we collect it automatically through cookies, log files and similar technologies that operate when you browse our website.
Third, we may collect information from business partners and public sources, such as professional directories, when such information is relevant to providing our services. Fourth, when we deliver support or installation services, we may collect information from the systems and devices you ask us to manage, always in line with the agreement we have with your organisation.
We only collect information that is necessary for the purposes described in this policy, and we do not collect more information than we need. If you choose not to provide certain information, we may not be able to provide you with the services you request.
We use your information to provide, maintain and improve our products and services. This includes responding to your enquiries, preparing quotations, delivering projects, providing technical support and managing maintenance agreements.
We also use your information to communicate with you about updates, service notices, security alerts and other administrative messages that relate to the services you receive from us. We may use aggregated and anonymised information to analyse how our website performs, to improve our services and to plan product development.
We do not sell your personal information to anyone. Where we have your consent, or where permitted by law, we may send you marketing communications about services we believe may interest you. You can opt out of marketing messages at any time by contacting us or by using the unsubscribe link included in the message.
We may also use your information to carry out security checks, to prevent fraud and misuse of our services, and to protect the integrity of our systems. When we use information for a new purpose that is not described in this policy, we will update this policy and, where required by law, obtain your consent before that new use begins.
We process personal information on several lawful bases. We process information to perform a contract with you, for example when you purchase a device or engage us for a project. We process information where we have a legitimate interest in operating our business, securing our systems, improving our services and answering enquiries, provided that your rights and freedoms are not overridden.
We process information where you have given your consent, for example for certain cookies and for marketing communications. We also process information to comply with our legal obligations, such as accounting, tax and regulatory requirements.
Where we rely on consent you may withdraw it at any time without affecting the lawfulness of processing that took place before the withdrawal. Where we rely on legitimate interests you may object to that processing, subject to the rights we have under applicable law. If you have questions about the legal basis for a particular processing activity, please contact us.
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.
Enquiry and contract information is kept for the duration of our relationship with you and for a reasonable period afterwards to answer questions and maintain records. Financial and accounting records are kept for the periods required by applicable tax and company law. Support and service records are kept while you remain a client and for a reasonable period afterwards so that we can provide consistent assistance.
When personal information is no longer needed, we delete it or anonymise it in a secure manner. Our retention periods are reviewed regularly, and we take steps to make sure that information is not kept for longer than necessary.
We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure. These measures include encryption of data in transit using secure protocols, access controls that limit who can reach personal information, secure storage of information on protected systems, and regular review of our security practices.
We train our staff on data protection and require them to follow our confidentiality obligations. Only personnel who need access to perform their duties are granted access to personal information.
Although we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to protect the passwords and account details you use with our services. If you believe your information has been compromised, please contact us immediately.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, we will notify you directly in accordance with applicable law.
KIKY Medtech Company Limited operates from Hong Kong and works with clients in many countries. Your personal information may be transferred to, and processed in, countries other than the one in which you are located.
Where we transfer personal information across borders, we take steps to ensure that it receives an adequate level of protection. This may include relying on appropriate safeguards recognised by applicable data protection laws, standard contractual clauses approved for such transfers, or transfer mechanisms required by the law of your region.
By using our services and providing your information, you understand that your information may be processed outside your country of residence. We will comply with all applicable requirements when transferring personal information and will provide you with information about the safeguards in place if you request it.
Depending on where you live, you may have rights in relation to your personal information. These may include the right to access the information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, the right to restrict or object to certain processing, and the right to data portability.
You may also have the right to withdraw consent where processing is based on consent, and the right not to be subject to automated decision making that produces legal effects.
To exercise any of these rights, please contact us using the details at the end of this policy. We will respond to verified requests within the time period required by applicable law. We may ask you to verify your identity before acting on your request to protect your privacy. We do not charge a fee for responding to requests unless the request is manifestly unfounded or excessive.
Some rights may not apply in every situation because of the way we use your information or because of local law. For example, we may not be able to delete information that we are legally required to keep for tax or accounting purposes. Where a right does not apply, we will explain why and provide you with the relevant legal basis for our decision.
Our website and services are designed for healthcare organisations, medical professionals and business customers. We do not knowingly collect personal information from children.
Our services are not directed to children, and we do not intentionally gather information about children under the age of 16, or the age defined by the law of your jurisdiction. If you are a parent or guardian and you believe that your child has provided personal information to us, please contact us.
If we learn that we have collected personal information from a child without verified parental consent, we will delete that information as soon as reasonably possible. We encourage parents and guardians to supervise the online activity of children and to help them understand how to protect their personal information when using the internet.
Our website may contain links to websites operated by third parties, such as partners, payment providers and professional bodies. This Privacy Policy applies only to information collected through our own website and services.
When you follow a link to a third party website, you are subject to the privacy policy of that website, and we encourage you to review it before providing any personal information. We do not control and are not responsible for the privacy practices or content of third party websites.
We are not liable for any information you choose to share with third parties through links on our website. We will not collect or process information on those sites on behalf of any third party unless we clearly say so. If you have concerns about a third party website you reached from our site, please contact us and we will try to help.
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. When we make changes, we will revise the effective date at the top of this page and post the updated policy on this website.
For significant changes, we will take reasonable steps to notify you, for example by displaying a notice on our website or by sending an email to the address you have provided.
Your continued use of our website or services after the updated policy takes effect means that you accept the revised policy. We encourage you to review this page periodically so that you stay informed about how we protect your information. If you do not agree with the updated policy, you should stop using our services and contact us about your information.
If you have any questions, comments or requests about this Privacy Policy or the way we handle your personal information, please contact us. You may reach our team by email at care@kikymed.lat or by telephone at +19894077359.
You may also write to us at our registered office: KIKY Medtech Company Limited, Rm 827 8/F Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong (HK).
The services described on this website are developed and operated by the developer KikyMed. We will respond to your enquiry as soon as possible and no later than the period required by applicable law. If you are not satisfied with our response, you may have the right to complain to the relevant data protection authority in your jurisdiction.